We are Fluid Business Group Ltd, a company registered in England and Wales with registered company number 05208113 whose business office is at Unit 5b Beckwith Barn, The Warren Estate, Writtle, Chelmsford. Essex. CM1 3WT.
Please also review the Terms & Conditions at www.fluidvirtualassistants.co.uk/how-it-works/ or www.fluidbusiness.co.uk/legal which also govern use of these Sites.
You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit our website.
How we use your data
We may collect the following information when you send an email to us or contact us or register for an event or course through the Site(s): your name, e-mail address, postal address, telephone number, how you heard about us and the particular details of your enquiry. We use this information to respond to your enquiry, to send you information about us or the Site, to send you our news updates and if we have any queries.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected and to allow you to fully benefit from our services.
We will also use your details to send you offers and promotions available through us and/or select third parties, but only with your consent. A record will be kept of your consent and contact preferences. We will not send you information in any other format without your consent, and will always seek your consent before providing any other unsolicited information. Please note that, in the absence of a choice made by you, we will send the above-referenced information to you via email.
Reasons we collect and use your personal data
We have a legitimate interest in collecting and using your personal data, in that we use your personal data in order to fulfil our contract with you. If you are a client, this will normally consist of finding contacting you to schedule appointments, provide knowledge updates and send details of your purchased courses. Without using such data in this way, it would not be possible for us to perform our obligations under the contract between us and you.
Use of Information
As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorised by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality
Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
Children Age 13 and Under: The Company recognises the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
The Company nonetheless encourages parents to go online with their children. Here are a few tips to help make a child’s online experience safer:
Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
Know the sites your kids are visiting and which sites are appropriate.
Look for Website privacy policies. Know how your child’s information is treated.
Check out the FTC’s site for more tips on protecting children’s privacy online
Your rights with respect to your personal data
You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:
Put your request in writing
Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and
Specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
Put your request in writing;
Provide us with enough information to identify you; and
Specify the information that is incorrect and what it should be replaced with.
In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:
Put your request in writing;
Provide us with enough information to identify you;
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Links to External Sites
Bulletin Boards and Chat Areas
Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features. Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at email@example.com, including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via email: firstname.lastname@example.org
Via regular mail: Fluid Business Group Ltd, 5b Beckwith Barn, The Warren Estate, Lordship Road, Chelmsford, Essex, England, CM1 4XG
Information provided by you via general email enquiries to the Company such as your e-mail address is used only to respond to your enquiries in the ordinary course of business.
In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk
Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
Your Acceptance of These Terms
Last Updated: 13 September 2019